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Returns & Exchanges

We want you to be happy with your purchase but if you’re not, we accept returns and exchanges for a different size and/or colour, provided we have the item in stock.

Please return any purchase within 30 days from the date you receive your order.

To process a return, please follow the steps below.

Return Shipping Procedure:

1. Using the Delivery/Return Note that came inside the shipment, please indicate the item(s) you would like to return and write in the return reason code. For an exchange, indicate your preferred size/colour. The Delivery/Return Note also serves as your official return notification.

2. Insert the completed form inside the box together with the item you are returning, reseal the original shipping box and cover up the old shipping labels by the return address label.

3. Send the item back via any tracked mailing service you prefer. 

Please Try on Garments with Care 

  • All returned items must have their original tags attached, be unworn, unwashed, undamaged, and in their original packaging.
  • No deodorant, make-up or perfume on returned garments.
  • Please note items returned either damaged or without all the original tags attached will be sent back to you.
  • Please remember that financial responsibility for the return is yours until it reaches us, so we recommend that you only use our postage labels and delivery service in the UK and a tracked service outside of the UK.
  • If a refund is required, we will process the refund using the same payment method and the same currency that was used to make the original purchase.

Credit/Debit Card Refund Processing

  • We will send you a ‘Return Notification’ email once we have received your return.
  • Your refund will be issued via the same payment method and in the same currency as your original purchase.
  • We strive to process your refund within 48 hours of receiving your return package.
  • Credit cards can take up to 10 days to post your refund to your credit card account.

Need help with your returns?

If you need help with your returns or exchanges, please send us an email at info@id-uk.co.uk